Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.
All successful applicants will be able to look forward to countless opportunities for career development internationally.
Product & Services
Bask in the tropical summer at the heart of the shopping and embassy district at The St. Regis Singapore. A pinnacle of luxury hospitality, be pampered by the legendary St. Regis Butler Service at one of the best Singapore hotels Orchard Road has to offer. Reside at the perfect address, providing respite from the lively Orchard Road dining and shopping scene. Enter a world of rejuvenation at the award-winning Remède Spa, indulging in acclaimed signature treatments like the Warm Jade Stone Massage.
Gourmet moments unfold as our team of accomplished masterchefs from Michelin-Star restaurants present you the unparalleled dining experiences. French restaurant Brasserie Les Saveurs and Cantonese restaurant Yan Ting will captivate gastronomes with authentic world-class European and Asian cuisine. Be it a casual lunch or fine-dining dinner, a decadent Sunday Champagne Brunch or family-style Dim Sum, our award-winning restaurants will delight young and old alike.
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