Logistics Coordinator

Job Description

Responsibilities

• • Coordination of customers’ requirements from the portal.

• • Assessing and verification of data and pricing.

• • Broadcasting trucking jobs to the haulier’s community.

• • Assigning trucking jobs to hauliers based on the best fulfilment capability.

• • Achieving high service standards for all trucking jobs from the forwarders, shippers and hauliers.

• • Managing customers and hauliers’ expectations and requirements.

• • Basic reporting on the progress of jobs

• • Dispute resolution between the hauliers and the customers.

• • Reviewing pricing upon job completion for accounts billing.

• • Ensuring that inactive users to be connected back on to Haulio platform.

• • Advising BD on every job costing and ensuring all jobs to be completed with a positive revenue.

• • Secondary roles will be assigned accordingly based on each individual capability.

Requirements:

• • Able to multitask, prioritize, and manage time efficiently

• • Goal-oriented, organized team player

• • Self-motivated and self-directed

• • Excellent interpersonal relationship skills

• • Hands-on experience in Customer Service/Operations and Front-end roles

• • At least 1-2 years work experience in customer service and operations in the freight forwarding & logistics industry.

• • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

• Strong negotiation skills, with ability follow-through on client contracts

Company Overview

Haulio is the simplest & most reliable way for businesses to get their containers moved. A centralised collaborative B2B platform for the Container Haulage Industry and designed for Industry 4.0, we connect Containers to Customers. Incubated by PSA unboXed, Haulio is a brand new ecosystem that aims to bring value to the various stakeholders within the Container Haulage space; enabling containers to move like clockwork beyond the Port, saving time and resources for Hauliers while improving visibility and reliability for end Customers