ServiceNow Senior Technical Consultant Job | Jobspivot

ServiceNow Senior Technical Consultant

  • Computer/Information Technology, Software/Web
  • Full-Time
  • 2 weeks ago
  • Singapore

Job Information

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    Vacancies 1 opening
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    Experience 5 years

Job Description

As a Senior Technical Consultant, you will be leading teams and supporting projects deploying ServiceNow-based solutions for CloudGo clients globally.

As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

The Senior Technical Consultant is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training, and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

Key Responsibilities

· Investigate, document, and analyze key client organizational processes

· Work collaboratively with the project management team to determine required resources and create realistic timelines

· Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction

· Coordinate and execute client training

· Take charge of finding information sources, gathering, and interpreting problem statements, execute analysis, and present findings to team members and stakeholders

· Perform and organize ongoing support for customers such as report building, data quality, new integrations, etc

· Contribute to the development of a strategic vision for product development and enhancement

· Design and architecture solutions in appropriate platforms

· Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements

· Providing advice to customers regarding industry best practices and process methodology

· Conduct analysis, design, evaluation, modification, testing, and implementation of enterprise-wide systems across functional areas

· Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems

· Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to our clients

· Enhance & increase ServiceNow knowledge by doing continuous learning, training, and certification

· Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.

· Provides help to management, including hiring and training, and keeps control updated on team performance.

· Own a distinct aspect of project delivery

· Conduct training & workshops

Basic requirements

· 5-7 years of professional experience

· Expert ServiceNow knowledge

· Sound Javascript knowledge

· Openness to travel

· Tertiary education preferred

Professional qualifications and education requirements

· Extensive work experience in ServiceNow projects

· Integration project experience

· ServiceNow admin certification (CSA)

· ITSM Experience

· Excellent problem solving & communication skills

· Team lead & project management skill

· Embrace design thinking

Additional preferred skills

· ITIL Foundation Certified

· ServiceNow certified application developer (CAD)

· ServiceNow certified implementation specialist (CIS)

Company Overview

CloudGo solves business problems using modern cloud platforms like Salesforce, ServiceNow, Cyber Threat Management and Microsoft Office 365. We help with four main challlenges: Get closer to customers and sell more, improve process and save money, manage cyber threats, and respond rapidly to change.

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